ICT ENTERPRISE SOLUTIONS CONSULTANT GRADUATE TRAINEE
Graduate Trainee Jobs
- Omni Africa
- Expires 15 Mar 2024
- Harare
- Full Time
Job Description
ICT ENTERPRISE SOLUTIONS CONSULTANT GRADUATE TRAINEE VACANT
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Duties and Responsibilities
Main Responsibilities
Assist the ICT Enterprise Solution department by
Working as a bridge between users and the technical team, understanding both client requirements, and business investments and expected Return on Investment (ROI).
Preparing specifications on I.T. infrastructure and facilitate and monitor system implementation, completing the necessary documentation and supervising clients through the full technology life cycle.
Working with clients to define scope of a project.
Clarifying a client’s system specifications, understanding their work practices and the nature of their business
Developing agreed solutions and implementing new systems, presenting solutions in written and oral reports
Preparing documentation and presenting progress reports to customers in the format so requested by the Business Manager
Providing technical support to customers via telephone, email, remote and onsite assistance Delivering training to end-user customers at Omni Africa premises, at client site or online.
Follow up with customers to ensure issues are resolved and the customer is satisfied.
Ensuring extraordinary customer experience values are applied across all areas of the business and consistently.
Meeting timelines and deliverables associated with the technical support.
Adhering to standards and procedures for technical support reporting and documentation.
Staying abreast of emerging technologies and practices to ensure that you are working with the best practices/tools, and processes.
Defining project scope, goals and deliverables that support business goals in collaboration with Management.
Assist in reviewing deliverables prepared by the team before passing to the client.
Ensuring project documents are complete, current and stored appropriately.
Providing technical solutions in a professional manner and to agreed timeframes
Qualifications and Experience
Skills and Qualifications
A degree or equivalent in Information Technology Management, , Information Systems, Computer Science, or related IT qualification.
MUST have 2 years of experience in Technical support.
MUST have a good appreciation of the ICT industry and particularly Omni Africa’s business growth need and its position within the industry.
Must have any one of these certifications CISCO, CCNP,FORTINET NSE4 ,MICROSOFT AZURA ,HP AND DELL certification
How to Apply
How to Apply
Applications must be sent to Careers.zim@omni4africa.com by the 15th of March 2024 with a
CV and certification, the subject line clearly marked ,application for ICT Enterprise Solutions Consultant Graduate Trainee “
