Aftercare Manager
Media, Pr & Communication, Graphic Design Jobs
Job Description
To develop and implement aftercare frameworks that drive retention and expansion of investments in Zimbabwe
Duties and Responsibilities
Develop aftercare strategies aligned with national goals
Design Investor Aftercare Frameworks and maintain a suite of aftercare reviews, profiling, and dashboard tools that track investor engagement outcomes
Develop investor Aftercare service delivery standards and SOPs
Develop and maintain a CRM database on Investors
Lead and oversee in-person investor engagements and operations of the Aftercare Unit
Identify investor business expansion opportunities and investor growth strategies
Document and report investor trends and analyze investor cases and industry trends
Liaise with the relevant Zimbabwean MDAs, target countries' constituted bodies and government agencies, as and when required
Qualifications and Experience
A degree in Business Administration, Business Management, Marketing, Finance\Banking, Economies or equivalent
At least 4 years of experience in a client-focused role, preferably with international clients
Proficiency in English. Additional fluency in local languages such as Ndebele, Shona, or any other UN language is beneficial
Proficiency in use of CRM Tools, MS Office, internet applications, and database programs is essential
Project Management Qualification is an added advantage
Database management and analysis
Policy and regulatory knowledge
Project management and program design
Relationship management and client-centric focus skills
Diplomacy and interpersonal skills
Understanding of FDI & DDI fundamentals
How to Apply
Kindly follow the link below for more details and application instructions:
https://zurl.to/h30m?source=CareerSite
