Job Description
To cater for back-office processes on the newly launched USSD platform *243#
Duties and Responsibilities
Main Focus Areas
• Processing loan application from the USSD platform *243#
• Manage the sales process in Branch X
• Sell customer loans products in Branch X using various digital means virtually
• Conduct loan application process in Branch X
• Obtain individual FCB reports to confirm status of potential customers
• Generate revenue streams through cross-selling with the Bank Products
• Contribute towards the portfolio growth of the business
• Source new client referrals from networking and calling programs targeted specifically towards mass customers
• Determine and ensure adherence to policy, service level agreements, controls, and checks
• Identify and meet customer needs through the provision of banking solutions
• Management and coordination of the acquisition and retention process of customers through always ensuring good levels of customer care
• Receive, research, and respond to customer enquiries and queries
• Perform reconciliations on USSD platform loans
Qualifications and Experience
Qualifications and Work Experience
• 5 ‘O’ levels including Mathematics and English
• 2 ‘A’ Levels
• Diploma in Accounting, Business Studies, Marketing, or related field
• A minimum of 2 years related experience
Skills and Competencies:
• Positive attitude.
• Efficient time management.
• Ambitious and energetic, able to get things done.
• Confident and resilient.
• Excellent communicator and motivator.
• Attention to detail.
• Risk awareness.
• Task oriented.
• Initiative.
• Maturity and credibility
Job Related Knowledge
• Knowledge of legal and regulatory issues typical for the country banking system.
How to Apply
Interested applicants who meet the job requirements should e-mail their CVs to careerszim@bancabc.co.zw attaching all your academic certificates and National ID with the Heading: “Back Office Clerk” BancEASY. APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY. Closing date: 22 August 2021 1630hrs.
