1. Freight Forwarding and Communication
2. Customer Relationship Management
3. Financial Performance
4. Internal Quality Processes
5. Report Writing and Meetings
Freight Forwarding and Tracking
• 100% quoting of clients whether for Forwarding or Customs Clearance & Quotation Follow ups
• Liaising with Clients regarding to the nature of goods and shipments specifications.
• Management of all duty quotations to clients and ensure that quotations are responded to on time.
• Receiving feedback from clients regarding quotations given.
• Giving technical advice to clients.
• Liaising with other branches and service providers regarding the movement of shipments.
• Updating clients on shipment movement
Client Relationship Management
• Market segmentation.
• Classification of customers and allocating customers to Account Managers.
• Retaining corporate, loyal and profitable customers.
• Planning & Visiting corporate clients
• Attending to and resolving customer complaints.
• Capturing details of lost and damaged shipments and referring cases to the relevant team
Financial Performance
• Establishing and maintaining Service Level Agreements and service standards. (Service Level can also be done by HOD’s)
• Implementing the disbursement policy.
• Managing critical costs e.g. bond paper, telephone & fuel consumption.
• Managing debtors.
Internal Quality Process
• Establishing and maintaining Service Level Agreements and service standards.
• Complying with quality assurance.
• Internal Auditing
• Complying with legal, statutory and licensing requirements.
Profitability and Cashflow Management
• Ensuring that shipments are delivered on time.
• Ensuring that customer clearances are done on time so as to avoid demurrages.
• Ensuring that loading authorities & Duty Authorizations are given in time.
• Participate in responding to bid tenders, i.e. pricing, terms and conditions.
• Providing sales leads to Sales and Marketing.
Report writing
• Writing of reports for monthly, quarterly and annually.
• Presenting reports to BD Manager.
• Participation and contributing in departmental meetings
Skills Required
• Freight Forwarding Skills
• Good communication and customer interaction skills.
• Quality Management Skills
• Good analytical skills.
• Good report writing skills.
Education-School level
At least 5 "O" Levels including English and Maths plus 2 years experience in the industry
Education-Higher Technical, Professional or University.
Diploma in Customs Procedures, Diploma in Forwarding Practices and or any other relevant qualifications.
Interested candidates send applications to cv.employment48@gmail.com