Job Description
GENERAL MANAGER (SUBSTANTIVE)
Plan460 Microfinance Institution (Pvt) Ltd
Location: Harare
Reporting To: Board of Directors
Contract Type: Full-Time, Performance-Based
ROLE PURPOSE
The General Manager (GM) is the chief executive officer of Plan460 Microfinance
Institution, responsible for the overall leadership, strategy execution, operational
performance, regulatory compliance, and financial sustainability of the institution.
The GM will lead the transition from start-up phase to stable growth, ensuring strong
governance, disciplined credit management, and ethical microfinance practices.
This is a hands-on leadership role requiring strong operational, financial, and people
management capability.
Duties and Responsibilities
KEY RESPONSIBILITIES
1. Strategic Leadership
• Implement the Board-approved strategic and business plan
• Translate strategy into measurable operational targets
• Provide regular performance reports to the Board
• Drive institutional growth in line with risk appetite
2. Operations & Credit Management
• Oversee daily MFI operations including lending, collections, and customer service
• Ensure effective loan appraisal, disbursement, and recovery processes
• Maintain portfolio quality within Board-approved thresholds
• Strengthen internal controls and operational discipline
3. Financial Management
• Manage budgets, cashflows, and liquidity planning
• Ensure accurate financial reporting and timely management accounts
• Monitor profitability, cost control, and sustainability metrics
• Work closely with the Accountant and external auditors
4. Risk, Compliance & Governance
• Ensure compliance with the Microfinance Act and RBZ guidelines
• Implement and maintain policies, SOPs, and risk frameworks
• Identify operational, credit, and compliance risks
• Support internal and external audits
5. People & Performance Management
• Lead, supervise, and develop staff
• Set KPIs and performance targets for all team members
• Build a culture of accountability, integrity, and service excellence
• Oversee recruitment and disciplinary processes
6. Business Development & Partnerships
• Identify growth opportunities and new market segments
• Build strategic partnerships with banks, NGOs, and development partners
• Strengthen the Plan460 brand and market presence
7. Stakeholder Engagement
• Serve as the primary management interface with the Board
• Represent the institution with regulators, partners, and key stakeholders
• Promote ethical lending and client protection principles
KEY PERFORMANCE INDICATORS (KPIs)
• Portfolio at Risk (PAR) within approved thresholds
• Loan book growth vs targets
• Collection and repayment ratios
• Operational cost-to-income ratio
• Regulatory compliance status
• Quality and timeliness of Board reporting
Qualifications and Experience
MINIMUM QUALIFICATIONS & EXPERIENCE
• Bachelor’s degree in Finance, Accounting, Economics, Business, or related field
• Master’s degree (MBA or equivalent) is an added advantage
• Minimum 5–8 years’ experience in microfinance or financial services
• At least 3 years in senior management or branch leadership
• Proven experience managing loan portfolios and credit risk
• Strong understanding of Zimbabwe’s microfinance regulatory environment
REQUIRED COMPETENCIES
• Strong leadership and decision-making ability
• Financial and analytical acumen
• Excellent understanding of credit risk and collections
• High integrity and ethical judgment
• Strong communication and reporting skills
• Ability to operate in a start-up / growth-stage institution
PERSONAL ATTRIBUTES
• Results-driven and disciplined
• Comfortable working with Boards
• Hands-on and execution-focused
• High accountability mindset
• Strong organisational and people skills
How to Apply
APPLICATION PROCESS
Interested candidates should submit:
• Detailed CV
• Cover letter outlining suitability for the role
• Contactable professional referees
Email applications to: plansixtymfi@gmail.com
Closing Date: 17th February 2026
Only shortlisted candidates will be contacted
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