Job Description
Information, Communications and Technology (ICT) Manager - Harare
Zvitambo Institute for Maternal & Child Health Research is dedicated to helping children survive and thrive through research. We work with partners to generate high-quality evidence that improves the health and wellbeing of mothers and children in Zimbabwe and beyond.
Role Purpose
The ICT Manager will head Zvitambo’s Information Technology Department and lead the strategy, infrastructure, and systems to ensure a secure, reliable, and innovative digital environment that supports our research programmes and organisational operations. This role is ideal for an experienced professional who wants to use technology to make a meaningful impact in maternal and child health.
Duties and Responsibilities
• Develop and implement ICT strategies, policies, and standards aligned with organisational goals
• Maintain robust and secure IT infrastructure, networks, hardware, and software
• Lead systems administration, data security, backup, and disaster recovery processes
• Oversee information systems supporting research operations and data management
• Provide technical support, troubleshooting, and capacity building for staff
• Manage relationships with IT vendors, service providers, and technology partners
• Ensure compliance with data protection and cybersecurity best practices
• Maintain IT asset register and manage technology procurement
• Support digital innovation and continuous improvement initiatives
• Document systems, procedures, and configurations for continuity and support
• Supervises ICT departmental staff members
• Carries out performance appraisals of departmental staff
• Represents Zvitambo at various stakeholder meetings, conferences and engagements.
• Approves procurement decisions as a member of the procurement committee
• Participates in the selection and recruitment of new staff for Zvitambo
• Identify operational challenges and recommend solutions
• Recruit ICT department staff
• Orient ICT departmental staff on their responsibilities and conduct, departmental policies, organization policies and ICT SOP and communication standards.
• Train in IT troubleshooting procedure, reporting of problems and documentation.
• Conduct training of staff on available ICT Systems and Resources.
Qualifications and Experience
• Bachelor’s degree in Information Technology, Computer Science, or related field, Master’s degree in the relevant field is a distinct advantage
• Additional certifications in ICT speciality field are a distinct advantage
• At least 5 O Level Passes including English
8–10 years relevant experience, including IT management or senior technical roles
• Strong knowledge of network installation and administration, cybersecurity, cloud services, and server technologies
• Proven expertise in systems administration, network installation, cybersecurity, and IT infrastructure planning.
• Strong leadership, analytical, and project management skills.
• Excellent analytical, communication, and stakeholder-engagement skills
• Growth-oriented mindset and openness to continuous professional development.
• Experience in non-profit or research environments is an added advantage
• Fluency in English (and Ndebele or Shona).
How to Apply
Interested candidates should complete the application form at https://form.jotform.com/253341404795559 and attach your CV, cover letter and any supporting documents in a single document
Application Deadline: 14 December 2025 12:00am
Only shortlisted candidates will be contacted.
Zvitambo is an equal-opportunity employer.
