(ICTS) DEPARTMENT: Customer Service Administrator (1 Post)
Ict & Computer Jobs
- Harare Institute of Technolog…
- Expires 21 Nov 2025
- Harare
- Full Time
Job Description
(ICTS) DEPARTMENT: Customer Service Administrator (1 Post)
Full Time
Duties and Responsibilities
Duties and Responsibilities
Receiving, logging, and tracking IT service requests and incidents through the service desk system;
Providing first-level technical support for common hardware, software, and account-related issues;
Escalating complex problems to the Service Desk Engineer or Chief Technician when necessary;
Maintaining accurate records of issues, solutions, and resolutions for reporting and knowledge base purposes;
Communicating with users regarding the status of their requests and ensure timely resolution;
Assisting in creating user documentation, FAQs, and training materials to improve ICTS self-service;
Monitor customer satisfaction and provide feedback to improve service quality;
Ensure compliance with IT policies, security standards, and data protection regulations.
Qualifications and Experience
Qualifications and Experience
Applicants should have a Bachelor’s degree in Information Technology, Computer Science, or related field;
Certifications in customer support or IT (CompTIA A+, HDI, or similar) would be an added advantage;
Three (3) years’ experience in IT support, helpdesk or customer service environment;
Strong communication and interpersonal skills;
Basic technical knowledge of operating systems, common applications, and account management;
Ability to multitask and manage requests in a fast-paced environment;
Strong problem-solving and customer service orientation.
How to Apply
