Implementations Technician x 1
Ict & Computer Jobs
- Ultrabank Management Services
- Expires 26 Jan 2022
- Bulawayo
- Full Time
Job Description
Implementation of technical systems, software, hardware or solutions. Works on projects/matters of limited complexity in a support role, executing a wide range of activities aimed at maximizing customer satisfaction and improving business performance.
Duties and Responsibilities
• Meets with the client to collect data, documents and other information and create specifications that describe how the system will be implemented for the client.
• Understand technical requirements as outlined in design packages.
• Install and label equipment, Run and label cables.
• Create work tickets, change request tickets.
• Executes on delivery and implementation plans.
• Troubleshoot issues encountered during the implementation phase.
• Ensure that the client has the appropriate hardware and required software to use the system after it's installed.
• They demonstrate the customized system to the client and get client sign-off prior to deploying it or providing the client with access to it.
o Tests and troubleshoots final system setups.
o Providing technical expertise and training and facilitating knowledge transfer to new clients.
o Makes sure the system meets the specific needs of the client based on the information previously collected.
o After the client attends training, implementation specialists provide initial support to answer specific questions regarding the setup and configuration.
o Conduct end user training, database administration, and web server configuration as the software back end subject matter expert
Qualifications and Experience
Bachelors Degree in Computer Science or any related field
Computer Systems Technical Qualifications and skills (added advantage)
At least 3 years’ experience hands on experience working with computer hardware or software.
Proven working experience in project management.
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Solid organizational skills including attention to detail and multitasking skills.
Strong working knowledge of Microsoft Office.
How to Apply
Interested candidates kindly send your CVs to vacancy@ultrabank.co.zw. Indicate the position you are applying for in the subject. Only shortlisted candidates will be contacted.
