Job Description
The Office Administrator is the first point of contact for customers and visitors to the Redan premises and by phone. They are responsible for the smooth running and coordination of the front desk operations.
Additionally, they will help and assist Redan management and staff in organizing trips and meetings in an efficient and reliable manner and provide personal assistant roles to the CEO, GM, and management.
They will provide Repairs and Maintenance duties with the overall management of the Redan complex.
Duties and Responsibilities
• Greet and welcome guests that come to the office premises in a friendly & professional manner.
• Provide excellent customer service.
• Maintain office security by following safety procedures and controlling access via the reception
desk.
• Direct visitors to the appropriate person and office as per the defined procedure.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area and office is tidy and presentable, with all necessary stationery and
material.
• Provide basic and accurate information about Redan in person and via phone/email.
• Receive, register, sort and distribute daily mail/deliveries/documents/courier service/parcels.
• Perform other clerical receptionist duties such as printing, filing, photocopying.
• Ensure cleaning and gardening duties are carried out as required.
• Implement a Repairs and Maintenance log for all equipment, machinery and furniture including
routine servicing.
• Provide support to the CEO, GM, and management by organizing and maintaining the executive
calendar, scheduling proper appointments and meetings, keeping precise track of all trips and
important meetings as will be directed.
• Supervise the Driver and maintaining an up-to-date errand and travel calendar for the Driver in
accordance with the requirements of the CEO, GM, FM’s office.
• Organize company events as per requirements, participate in relevant working groups; being
willing to travel (only if necessary).
• Preparation and communication of travel Itineraries and hotel arrangements, i.e. book flights,
hotels, taxis, airport pickups. Being able to liaise with staff members and any guests of Redan.
• Support with procurement for office administration, screen and process invoices from suppliers.
• General Administration
Qualifications and Experience
• Advanced Diploma in Executive Secretarial or a bachelor’s degree in administration or any related
qualification.
• Minimum of two (2) years’ experience in managing a reception, customer service and working with
business executives.
• Excellent written and verbal communication skills, as well as competency in Microsoft Office
applications.
Skills:
• Good written and spoken English.
• Multi-tasking skills, great planning skills.
• Able to work under pressure.
• Ability to prioritize tasks, flexible team worker.
• Reliable, confidential, discretion and confident.
• Good interpersonal
Competences:
• Knowledge of emailing, internet, word/excel etc.
• Ability to communicate with people at all levels.
• Professional manners.
• Pleasant and helpful Personality.
• Friendlily, helpful and service attitude.
• Smart and presentable.
How to Apply
Interested candidates should send their applications and CVs with the clear subject “Office Administrator” to recruitment@redan.co.zw on or before 20 March 2024.
