Job Description
The Group wishes to invite applications from suitably qualified & experienced individuals to fill the Optical Assistant role that has arisen in our organization
Duties and Responsibilities
Welcomes patients pleasantly and politely on arrival, assisting with relevant information.
Checks to ensure that the medical aid claim form is completed accurately and that all details are included.
Captures all patients details on the medical aid claim form into the Trimmed System.
Obtains identification and medical aid information from each patient to ascertain if the correct patient is being served.
Verifies and validates patient medical aid account.
Advises patients on co-payment and shortfall requirements.
Obtains pre-authorization from Medical Aid
Responds to and resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Receives, screens and directs all incoming calls to the appropriate individual or office promptly and accurately in a friendly and courteous manner.
Schedules appointments for pre-booked consultations.
Makes follow up phone calls to remind patients of their bookings.
Facilitates the prompt assistance of emergency cases.
Verifies prescription with Optometrist before sending it through to Labs.
Directs queries and or grievances to the Optometrist.
Receipts cash, reconciling the receipts and banking daily.
Completes day end closures in liaison with the Administration Clerk.
Qualifications and Experience
Diploma in Marketing.
Diploma in Secretarial Studies is desirable.
Front office experience in a Healthcare or related environment.
How to Apply
If you are interested and you meet the stipulated requirements, please submit your letter of motivation and CV to this email cimasrecruitment@cimas.co.zw or click here ☛https://lnkd.in/gHMsG2cE no later than Tuesday the 30th of August 2022. Clearly highlight the position applied for in the email subject
