Job Description
Personal Banker
First Capital Bank Zimbabwe is a regional Consumer, Corporate and Institutional Bank, offering a wide variety of products and services. First Capital Bank is headquartered in Mauritius, operates in five countries and has a strong presence in the SADC region. First Capital Bank lends, invests, and protects money for customers and clients worldwide.
First Capital Bank Zimbabwe is looking for an exceptional sales oriented Personal Banker to join the Karoi Branch. The position holder is responsible to delivering exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all First Capital bank Retail and Commercial products & service
Duties and Responsibilities
Grow Branch revenue through sales of personal banking products and offer solutions to customer needs.
Manage personal product and channel sales to contribute to overall branch objectives.
Accurately complete and submit account applications, loan documents, card applications, and mandate changes.
Ensure all documentation meets quality and compliance standards.
Adhere to KYC, anti-money laundering, and operational risk protocols.
Conduct snap checks as assigned by the Branch Operations Officer.
Open and process current accounts, savings products, loan packages, and card products.
Follow end-to-end account opening
procedures ensuring full compliance.
Qualifications and Experience
Qualifications and Experience
• Bachelor's degree in Banking & Finance, Marketing, or any relevant Business Degree.
• Relevant professional certifications in sales and banking will be an added advantage.
• Minimum 2 years experience in a sales environment.
• Fully conversant with all Personal Sector products/services/tariffs.
• Detailed knowledge of relevant Customer systems to sell.
• Good knowledge of Bank's internal systems.
• Awareness of Support Services e.g. Credit Risk and Central Operations Processing.
• A detailed knowledge of the Bank's Account Opening Policies and Procedures
• Analytical skills with proficiency in MS Excel, Word & Powerpoint.
How to Apply
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