Receptionist (Post in Bindura)

Job Description

The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming, professional, and efficient front office environment. The role involves managing patient admissions, handling cash transactions, processing medical aid claims, and providing administrative support to ensure smooth daily operations of the hospital.

Duties and Responsibilities

Greet and assist patients and visitors in a courteous and professional manner
Register patients, capture accurate personal and medical information, and maintain records
Handle cash payments, issue receipts, and maintain proper cash control and daily reconciliations
Process and submit medical aid claims accurately and follow up on outstanding claims
Schedule appointments and manage patient flow efficiently
Answer phone calls, respond to inquiries, and direct calls appropriately
Maintain confidentiality of patient information at all times
Coordinate with nursing staff, doctors, and other departments to ensure seamless service delivery
Manage filing systems and general administrative duties
Ensure the reception area is clean, organized, and presentable

Qualifications and Experience

Minimum of 5 O’ Level passes including English and Mathematics
Diploma or Degree in Administration, Business Management, Office Management, Hospitality, or a related field
A qualification in Medical Records, Health Services Administration, or Reception Studies is an added advantage
At least 1–2 years’ experience in a similar role, preferably in a hospital or healthcare setting
Experience in handling cash transactions and basic bookkeeping
Knowledge of medical aid claims processing is an added advantage
Computer literacy, including Microsoft Office and hospital management systems
Excellent communication and customer service skills
Strong organizational and multitasking abilities
High level of integrity, honesty, and confidentiality
Ability to work under pressure and handle patients in a professional and compassionate manner

How to Apply

Kindly submit your CVs to: ponai.receptionbucc@gmail.com

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