Regional Training Manager
Tourism, Hospitality, Hotel Jobs
- Bakers Inn
- Expires 31 Mar 2026
- Harare
- Full Time
Job Description
WE'RE HIRING!
Applications are invited for the REGIONAL TRAINING MANAGER position that has arisen within Baker's INN Retail - Northern Region, Harare. The role focuses on building capability across the store network through structured training, coaching, and performance improvement.
Duties and Responsibilities
The candidate will be required to take full charge of all key responsibilities that include but are not limited to the following:
• Develop and implement a regional training strategy aligned to business goals.
• Design onboarding and continuous learning programmes across stores.
• Standardise training content and ensure consistent execution.
• Conduct in-store training and mentor supervisors and store managers.
• Identify performance gaps through store visits and data analysis and implement improvement plans.
• Drive rollout of new systems, products, and operational initiatives.
• Ensure compliance with SOPs, food safety, and hygiene standards.
• Measure training impact using KPIs such as sales and customer satisfaction.
• Support succession planning and build leadership pipelines.
• Lead training for new store openings and ensure operational readiness.
Qualifications and Experience
The ideal candidate should be in possession of the following minimum qualifications:
• Bachelor's Degree in Business Administration, Training and Development, Hospitality, or Retail Management.
• 4 to 6 years' experience in Training and Development within the retail sector.
• Strong knowledge of training systems, SOPs, and performance management.
• Proficiency in Microsoft Office and Learning Management Systems.
• Ability to analyse data and track training effectiveness.
How to Apply
Send your CV & Cover Letter to:
Email: hrbirnorth@bakersinnzim.com
Closing date for applications is 31 March 2026.
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