Job Description
Compulink Systems (Private) Limited a privately owned, information communication technology company headquartered in Harare, Zimbabwe is looking to add to their professional team.
ROLE
The Retail Operations Manager is responsible for overseeing and optimizing Compulink's retail operations across produc and services, ensuring seamless delivery, customer satisfaction, and profitability. The incumbent will drive operational excellence, manage retail staff, and align retail strategies with Compulink's corporate vision of being a world-class Information Systems Integration House. This role is pivotal in strengthening Compulink's retail presence and ensuring sustainable growth.
KEY RESULT AREAS
Branch Sales & Revenue Growth | Customer Experience & Satisfaction | Inventory & Stock Management
Staff Supervision & Development | Compliance & Risk Management Operational Efficiency
Duties and Responsibilities
ROLE AND RESPONSIBILITIES
Oversee daily retail operations across branches, ensuring efficiency and service excellence.
Develop and implement strategies to maximize ICT product sales and revenue growth.
Monitor performance metrics and prepare reports for the Managing Director.
Ensure compliance with company policies, ethical standards, and regulatory requirements.
Manage inventory, procurement, and supply chain to optimize costs and minimize stock-outs.Lead, train, and motivate staff while resolving escalated customer issues to enhance experience.
Collaborate across teams, drive ERP and digital innovation, and maintain accurate operational documentation.
REPORTING STRUCTURE: Reporting to the Managing Director.
Qualifications and Experience
EDUCATION AND TRAINING
Bachelor's degree in Business Administration, Retail Management, Marketing, or related field.
Professional certifications in Retail Operations, Supply Chain, or ERP systems (Odoo, SAP, etc.) are an added advantage.
EXPERIENCE
5-7 years of proven experience in retail operations management, preferably in ICT or technology-driven sectors.
•Demonstrated success in managing multi-branch retail operations and achieving revenue growth.
•Experience in inventory management, supply chain optimization, and ERP adoption.
JOB SPECIFIC ATTRIBUTES AND SKILLS
Strong leadership, analytical ability, communication skills, professionalism, and a commitment to innovation, teamwork, and continuous improvement.
How to Apply
Kindly Send Your CV to hr@compulink.co.zw (Applications Closing Date: Friday the 10th of April 2026)
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