Job Description
Applications are invited for the SHOP MANAGER position within Baker's Inn Retail - Southern Region, Bulawayo.
Duties and Responsibilities
Job Responsibilities:
The successful candidate will be required to take full charge of all key responsibilities that include but are not limited to the following:
• Plan, organise, direct and control daily shop operations to maximise sales and profitability.
• Achieve set hourly, daily and monthly sales targets.
• Supervise, motivate and develop staff to maintain high performance standards.
• Monitor product quality and ensure all items meet required standards at all times.
• Ensure excellent customer service delivery and efficient service flow.
• Maintain high standards of cleanliness, hygiene and food safety.
• Oversee stock control, including counts, ordering and variance reconciliation.
• Ensure proper cash handling, banking procedures and full accountability of shop funds.
• Monitor and maintain equipment, machinery and shop facilities.
• Prepare and review daily sales reports and operational records.
• Ensure compliance with company procedures, operational standards and regulatory requirements.
• Manage staff discipline, welfare, conflict resolution and grievance handling.
Qualifications and Experience
Qualifications and Experience
The ideal candidate should be in possession of the following minimum qualifications:
• Diploma or Certificate in Hotel & Catering, Business Studies or related field.
• At least 5O Levels including English and Mathematics.
• Proven leadership experience in a retail, food or hospitality environment.
• Strong interpersonal and communication skills with a good command of English.
• High level of integrity, discipline and accountability.
• Ability to work under pressure in a fast-paced environment.
• Hands-on, energetic and results-oriented. Must be of sober habits.
How to Apply
Send your CV & Cover Letter to:
Email: birrecruitmentssouth@bakersinnzim.com
