SYSTEMS SUPPORT MANAGER ERP – ICT, – LEVEL 7 (1 POST)

Job Description

Applications are invited from suitably qualified persons to fill the following posts within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.

SYSTEMS SUPPORT MANAGER ERP – ICT, – LEVEL 7 (1 POST)

Duties and Responsibilities

Key Responsibilities
 Active support and quality assurance, cutover and other daily support activities of the SAP ERP system
and other support systems within the Authority.
 Identify key design decisions in the Authority‘s SAP enabled digital transformations and communicate
to all stakeholders how SAP technology solutions proposed can enable the digital transformation.
 Provide guidance and expertise on the best practises of SAP methodologies & SAP S/4HANA.
 Maintain SAP ERP service availability, efficient management of resources and optimisation of systems
performance through estimation of future performance and capacity requirements.
 Identify ICT based solutions and analyse requirements before acquisition or development to ensure
that they align with the Authority ‘s strategic requirements covering business processes, applications,
information / data infrastructure and services
 Coordinate the review of feasible options with affected stakeholders, including relatively costs and
benefits, risk analysis, and approval of requirements and proposed solutions.
 Manage and monitor SAP Support team performance in meeting the assigned deadlines and milestones
 Encourage teamwork, build effective teams and resolves problems by creating a supportive and
collaborative team spirit remaining mindful of the need to collaborate with people outside the immediate area of responsibility.
 Setting realistic targets for the team and ensuring availability of resources and supports staff members
in achieving results.
 Any other duties as assigned by ICT senior management.

Qualifications and Experience

Job Skills and Competencies
 Ability to meet set deadlines, maintain confidentiality and prioritise multiple tasks.
 Ability to work both independently and as part of a team.
 Self-starter with the ability to work under pressure and beyond stipulated hours.
 Unquestionable integrity and commitment to duty.
 Good analytical skills.
 Strong communication and presentation skills along with ability to work in a highly collaborative
environment
 Ability to work with minimum supervision
 Good organisational, people and time management skills.
Qualifications and Experience
 A Bachelors’ Degree in Computing Science or Information & Communication Technology or equivalent
qualification
 At least six (6) years’ experience in SAP development and support
 SAP certification is a must
 ITIL certification is an added advantage

How to Apply

Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae by 14
March 2024, All applications should be emailed to: ZimraRecruitment@zimra.co.zw clearly stating
the position applied for and addressed to:
The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360
HARARE
Please note female candidates are encouraged to apply and only shortlisted applicants will be responded to.

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