Job Description
New and exciting opportunities exists for Verification Officers to join our team based in Zimbabwe. Please note that this role is on a 12-month fixed term contract basis.
The main purpose of this role is to process verifications and queries requests timeously.
The Verification Officer reports directly to the Verification Supervisor. This position is responsible for verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents.
Duties and Responsibilities
Duties and Responsibilities (include but is not limited to):
Manage verifications and queries
Ensure the verifications and queries are carried out effectively.
Perform and reach set targets
Work effectively in a team
To verify documentation and information supplied by customers when signing up for new accounts
Process ICFX pending verification requests
Check the Indemnity Form is completed with the correct name, date as well as signature
Respond and resolve queries on Zendesk
Check the Identity document/passport supplied is valid and correct
To complete the electronic verification process
Complete outstanding information on the verification form
Once all information has been checked and is correct, select the Verify option
Select “bad” if any aspect looks suspicious and insert a comment/reason for the rejection
To uphold the company brand
To manage own professional and self-development
Qualifications and Experience
Key Requirements:
Grade 12 or equivalent (Essential)
Previous teller or Liaison experience (Essential)
Knowledge of verification processes
Knowledge of Mukuru products and services
Knowledge of RBZ regulations
Knowledge of Android functions and activities
Additional Skills:
Verbal and written communication
Time management
Organisational skills
Interpersonal skills
Able to work under pressure
A team player
