Job Description
The Applications Analyst supports the day-to-day use and improvement of business systems across the Group. Under the guidance of the Systems Administrator / Analyst, the role assists with gathering user requirements, documenting processes, testing system changes, and supporting users during system implementations and upgrades to ensure systems are used effectively.
Duties and Responsibilities
• Provide first-line support to ERP users across business units.
• Log, track, and resolve system issues, errors, and user queries
• Assist in analysing existing systems to identify issues or improvement areas
• Support configuration and implementation of business systems (e.g. DMS, ERP, CRM, BI, HRIS, Data Protection and Compliance systems)
• Log, track, and follow up on system issues and change requests
• Assists users with the implementation, configuration, and adoption of business systems.
• Maintain system documentation, user guides, and process diagrams
• Assist with user training and post-implementation support.
• Strong analytical and problem-solving skills
• Good written and verbal communication skills
• Basic understanding of business processes and information systems
• Attention to detail and good documentation skills
• Willingness to learn and work under supervision
Qualifications and Experience
• Bachelor’s degree in information systems, Computer Science or Business Information Technology.
• 2 years’ experience in IT, business analysis, or systems support role
• Graduate trainee experience is an advantage
• Knowledge of Property management, Automotive dealerships, manufacturing, hospitality, truck logistics business systems and processes
• Knowledge of any of these systems; CRM, HRIS, BI, Workflow automation, Data Protection and compliance systems.
How to Apply
Interested qualified candidates should send their applications to Human Resources Department, through email to recruitments@crocoholdings.co.zw no later than Monday the 16th of February 2026 stating the job applied for in the email subject.
Please note that only shortlisted applicants will be responded to.
