Job Description
ASHCASH MICROFINANCE
WE ARE HIRING
CLIENT RELATIONSHIP OFFICER | MUTARE
The position exists for the delivery of excellent customer services; administration of the credit granting process from receiving loan applications to disbursement stages of loan process in accordance with Ashcash’s Credit Policy and Procedure Manual with emphasis on ensuring compliance with the Credit Policy and Procedure manual, preparation of loan documents, perfection of security for all borrowing clients prior to disbursement of loans, disbursement of loans, and handling of cash and treasury issues at the branch.
Duties and Responsibilities
Job Description
* Attending walk in clients, manning the enquiries desk and ensuring that walk in clients are fully served.
* Explain the company loan products, processes and procedures to walk in clients.
* Check that loan application documentation requirements are in place as per Credit Policy.
* Preparing loan agreements guided by the signed Credit Committee Submission Form.
* Carry out the disbursements of loans to clients after signing of loan agreements and perfection of security and ensuring that a client obtains a copy of the loan agreement.
* Ensuring that loan officers have enough resources (stationery, office and office workstation) to assist them in executing their job.
* Ensuring that loan officers have enough resources (stationery, office and office workstation) to assist them in executing their job.
* Prepare weekly & monthly reports amongst other duties.
Qualifications and Experience
Qualifications
* A prepare weekly & monthly reports amongst other duties.
* A professional course in microfinance or credit management is an added advantage.
* At least 3 years’ experience in a Bank/Microfinance Institution well vested in customer services or credit granting processes.
* Good customer services skills and be able to handle difficult clients with the ability to make apt decisions.
* Good administration skills, accurate and multi tasked personnel be able to work in fast paced environment.
* Good cash handling and treasury skills and is good in numbers.
How to Apply
How to Apply
Send your CV to:
infor@ashcash.co.zw
Deadline: 27 September 2026
