Customer Experience Specialist
Insurance Jobs
- Cell Insurance Group
- Expires 07 Dec 2025
- Bulawayo
- Full Time
Job Description
Reporting to the Southern Customer Experience Officer, the main purpose of the job shall be to provide Sales and Customer Support services within the Group Customer service centre.
Duties and Responsibilities
Servicing the Group Customers through
• Selling of Products and Services.
• Issuing Short Term Insurance Policies (Motor, Travel, Home, Licensing Services)
• Providing Medical Aid support services (Membership Services)
• General Inquiries Management
• Relationship Management & Customer Care.
• Market Intelligence Gathering (Brand, Products, Competitor Activity)
• Customer and Stakeholder interactions.
• Quality Assurance
Qualifications and Experience
• Degree in Insurance and Risk Management, Business studies, or equivalent.
• A marketing qualification will be an added advantage.
• 2 'A' Levels.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role, with exposure to the insurance and
medical aid environment.
• Experience in gathering and interpreting customer experience information.
• Knowledge of online customer engagement platforms and channels.
• Good problem-solving and decision-making skills.
• Strong client-focus.
• Positive attitude with willingness to learn.
• Mathematical aptitude.
• Flexible and adaptable, contributing to a positive team environment.
• Commitment to handling private and confidential information with a high degree of professionalism.
• Good written and verbal communication skills
How to Apply
All interested qualified and experienced candidates with the above-mentioned pre-requisites must apply to hr@cellinsurance.co.zw. Kindly attach a detailed CV, certified copies of educational and professional qualifications, stating the current and expected remuneration details by end of day Friday 7 November2025.
