Job Description
Section 01
Organisational: Structure
Purpose of the Role
To strategically plan, coordinate, and oversee the execution of funeral services, memorials, and corporate events. The goal is to ensure seamless, respectful, and high-quality experiences that exceed customer expectations while driving business growth for Doves Funeral Services.
Duties and Responsibilities
Key Result Areas
Event Planning & Execution
• Manage all aspects of event delivery, from proposal development to on-site coordination.
• Prepare detailed event proposals including timelines, staffing, and budgets
• Ensure strict adherence to service-level agreements (SLAs) and compliance documentation.
II. Business Development
• Prospect, solicit, and secure new business to meet revenue targets.
• Liaise with clients to understand event objectives, budgets, and expectations.
III. Customer Service & Emotional Support
• Provide empathetic guidance and emotional support to grieving families.
• Ensure timely resolution of client queries.
• Conduct post-event follow-ups to strengthen client relationships.
IV. Financial Management & Control
• Consolidate CAPEX and OPEX budgets for operational efficiency.
•Implement cost-saving strategies without compromising quality.
• Monitor and report weekly/monthly revenue gaps.
V. Risk, Compliance & People Management
• Review and refine process flows to mitigate operational risks.
• Manage team performance, leave liability, and workforce discipline.
• Drive staff development initiatives aligned with
SMART goals.
Qualifications and Experience
Qualifications & Competencies
• Degree in Business Studies, Marketing or any related field.
• Diploma in Marketing, Events Management, Hospitality, or
• 2-3 years' experience in sales, marketing, or events coordination.
• Proven track record in achieving sales targets and managing client relationships.
• Creative mindset with a keen eye for detail
• Valid Class 2/4 driver's licence.
Skills
• Project management
• Planning, Organising & Coordinating
• Problem-solving
• Strategic Thinking
• Multitasking
• Leadership acumen
• Deadline Driven
• Brand management
• Market research
• Collaboration
How to Apply
» If you meet the above criteria, please hand deliver your CV to HR or send on email to hr@doves.co.zw by 14:00 hours on Friday
06* of March 2026
