Manager, Enterprise Direct Enablement

Job Description

To prioritise client demand aligned to Enterprise Direct (ED) business requirements in order to inform the development of client journeys in country. To ensure utilisation of all new platforms and components amongst Enterprise Direct teams and ensure Enterprise Direct migrates to a fully digital environment.

Duties and Responsibilities

General banking operations, including business banking products and processes.
Data mining, analytics, forecasting, and reporting, including dashboard development, data sourcing, and trend analysis.
Customer experience solution design, with the ability to identify client needs and improve client journeys.
Digital transformation initiatives, including driving adoption of digital platforms and solutions.
Agile and SAFe methodologies, including participation in solution design, testing, deployment, and continuous improvement.
Business intelligence (BI) and data-driven decision-making, using insights to improve client outcomes and business performance.
Leading and coaching teams.
Managing change and digital adoption.
Working across multiple stakeholders and business units.
Driving continuous improvement and operational excellence.
Managing risk, compliance, and governance considerations within business processes.

Qualifications and Experience

Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Enterprise Direct Propositions
Business & Commercial Banking
5-7 years

Behavioural Competencies:

Articulating Information
Conveying Self-Confidence
Convincing People
Directing People
Embracing Change
Examining Information
Exploring Possibilities
Following Procedures
Interpreting Data
Producing Output
Showing Composure
Team Working
Technical Competencies:

Customer Understanding (Business Banking)
Customer Understanding ( Consumer Banking)
Economic Capital Management
Financial Acumen
Process Governance
Risk Identification
Risk/ Reward Thinking

How to Apply

Click to Apply

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