Operations & Customer Experience Assistant
Media, Pr & Communication, Graphic Design Jobs
Job Description
ABOUT US
Magnet is a fast-growing online store focused on delivering technology
products with speed, trust, and reliability. We are looking for driven
individuals who can operate in a fast-paced, high-performance environment.
WE ARE HIRING
1 POSITION AVAILABLE — APPLY NOW
Operations & Customer Experience Assistant
ROLE DESCRIPTION
This role is responsible for managing customer interactions, processing
orders, and ensuring a smooth and professional customer experience
across all touchpoints. You will be the voice of Magnet.
Duties and Responsibilities
Respond to customer inquiries via calls and website
Process and track customer orders end-to-end
Follow up on pending orders and outstanding
payments
Ensure an excellent customer experience at all
touchpoints
Update customers on order status and delivery
timelines
Maintain accurate order records and tracking
systems
Follow up on pending orders and outstanding
payments
Ensure an excellent customer experience at all
touchpoints
Qualifications and Experience
Computer Literacy
Proficient in working with systems, Google Sheets, and email
Attention to Detail
High accuracy in all tasks and communications
Adaptability
Willingness to learn and adapt quickly to change
Communication
Professional, polite, clear, and confident communicator
English Proficiency
Fluent written & spoken English — min. O-Level Grade C
Fast Typing
Ability to respond quickly and accurately to customers
Problem Solving
Strong decision-making and critical thinking skills
Works Under Pressure
Ability to meet deadlines and manage workloads
Organisation
Highly organised, managing multiple tasks simultaneously
Integrity
Trustworthy with customer info, payments, and operations
Accountability
Zero tolerance for dishonesty or negligence
Location
Based in Harare or nearby are
How to Apply
Send your CV, a short introduction, and a 2-minute video to be considere
How to Apply:
1. Prepare your updated CV
2. Write a short intro: Who you are and why you are a good fit for this role
3. Record a 2-minute video: Introduce yourself, summarise your qualifications
and tell us why you think you are a good fit for this role
4. Send your CV, introduction, and video to careers@magnet.co.zw
Selection Process:
Candidates shortlisted for interviews will be selected based on their email application and video presentation.
