Job Description
Applications are invited from interested and suitably qualified persons to fill in a vacancy that has arisen in the Group.
Duties and Responsibilities
• Conducting after-service/sales follow ups for assigned business units and divisions under Croco Holdings Group.
• Handling and logging complaints, providing appropriate solutions and alternatives within the specified time limits including follow up to ensure resolution on all customer issues.
• Liaising with divisional staff to attend to queries and complaints.
• First responder on all customer communication channels and touchpoints as allocated.
• Conducting periodic market surveys, market intelligence, in-depth competitor analysis and customer surveys.
• Tracking customer experience Metrics & KPIs.
• Updating customer records in DMS and other CX tools.
• Responsible and accountable for CRM Module utilization in ERP & DMS.
• Management and utilization of data within DMS; including but not limited to data cleansing, amendment, and data quality monitoring.
• Generating detailed customer experience reports monthly.
Qualifications and Experience
• Diploma or equivalent; undergrad degree in Marketing, PR/Communications, Business Management.
• Experience/Knowledge in Telemarketing, Customer Support, Marketing Administration.
• Proven experience in a customer support role with an emphasis on holistic Customer Experience.
• Strong B2B and B2C liaison skills.
• Good interpersonal, active listening and social skill at all levels.
• Familiar with CRM systems and CX Tools.
• Solid knowledge of Online Customer Engagement platforms, Digital Touchpoints channels.
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively in a high-pressure environment.
• Strong Public Relations and Stakeholder Management skills.
How to Apply
Interested qualified candidates should send their applications to Human Resources Department, through email to recruitments@crocoholdings.co.zw no later than Friday 6th of March 2026, stating the job applied for in the email subject.
Please note that only shortlisted applicants will be responded to.
