Service Advisor
Mechanical & Automotive Jobs
- MEGA MARKET (PVT) LTD
- Expires 25 Sep 2026
- Mutare
- Full Time
Job Description
Mega Market (Pvt) Ltd is inviting applications from suitably qualified, experienced, and highly motivated individuals to fill the position of Service Advisor based in Mutare.
Job Purpose
The main purpose of the role is to coordinate the reception, inspection, documentation, and release of vehicles entering and leaving the workshop. The Service Advisor serves as the link between drivers, workshop personnel, administration, and security to ensure that vehicle defects are properly recorded, repairs are completed, and vehicles are released in a safe and serviceable condition.
Duties and Responsibilities
Key Duties & Responsibilities
Reporting to the Workshop Foreman, the successful applicant will, among other duties, be responsible for:
❖ Receiving the list of vehicles booked for workshop attention and preparing the required pre-inspection documentation.
❖ Receiving and verifying drivers’ pre- and post-inspection checklists, including recorded complaints and the required signatures.
❖ Conducting thorough vehicle inspections at the workshop entrance and recording all defects, damages, missing items, arrival dates, and arrival times.
❖ Ensuring that damaged or missing vehicle parts are supported by incident reports and consulting the Workshop Foreman or Chargehand before accepting affected vehicles.
❖ Signing inspection documentation with drivers and ensuring that all checklists, inspection forms, and incident reports are submitted for job-card processing.
❖ Obtaining signed incident reports and handing them to the Workshop Planner for the commencement of accident procedures.
❖ Coordinating with workshop administration and relevant personnel regarding job cards, vehicle repair status, and expected release times.
❖ Conducting post-repair vehicle inspections with drivers and confirming that all reported defects have been satisfactorily rectified.
❖ Preventing the release of vehicles with outstanding defects and referring them to the Workshop Foreman or Chargehand for corrective action.
❖ Authorising the release of serviceable vehicles with the driver and Security Officer, while recording the correct release date and time on the post-inspection sheet and job card.
Qualifications and Experience
Qualification, Experience & Personal Attributes
The ideal applicant would possess the qualifications and attributes listed below,
❖ At least five (5) Ordinary Level passes, including Mathematics and English.
❖ A Diploma or Certificate in Motor Vehicle Technology, Automotive Engineering, Transport and Logistics, or a related discipline.
❖ At least two (2) years of relevant experience in a vehicle workshop, fleet maintenance, service reception, or a similar environment.
❖ Sound knowledge of vehicle inspection procedures, workshop job cards, and basic mechanical systems.
❖ Good communication, customer-service, record-keeping, and coordination skills.
❖ Computer literacy, attention to detail, integrity, and a strong commitment to safety and company procedures.
How to Apply
Applications should be submitted together with detailed CVs and proof of qualifications to the Human Resources Office or by email to vacancies@megamarket.co.zw with the subject “Service Advisor”, not later than 25 September 2026.
