Job Description
The Service Manager, who reports to the Business Unit Manager, serves as a direct link between our customers, service team, and business partners, and is in charge of ensuring best practices and providing exceptional customer service.
Duties and Responsibilities
• Delegation of duties and allocation of vehicles and tasks to artisans
• Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager
• Facilitating the safe and prompt collection and delivery of customers vehicles
• Developing rapport with colleagues, customers and suppliers
• Ensuring that all warrant procedures are observed and parts replaced under warranty are claimed back
• Maintaining the workshop according to the company’s Visual Standards
• Ensuring that all staff are up to date with events in the Motor Trade Industry
• Ensuring the expansion of the current Corporate Clientele Base.
• Ensuring that customer complaints are investigated thoroughly and resolved
• Ensuring that all Artisans, AROs, Assistants are fully utilized and occupied.
• Ensuring that a database of all clients is developed and maintained.
• Preparing budgets for the department.
• Networking with all dealers, suppliers, customers, other managers.
Qualifications and Experience
• Class 1 qualified journeyman
• Dealership Management experience added advantage
• Business/Marketing qualification will be an added advantage
• Minimum of 3 years’ working experience
• Class 4 Driver’s license
• Very good written and oral communication skills
• Quality Oriented & Customer focused
• Strong leadership skills and proven supervisory experience
• Exceptional negotiation skills
• Promotional prowess and networking ability
How to Apply
Interested applicants are requested to send their CVs via email to recruitments@dulys.co.zw stating the job applied for in the email subject.
